Privacy Policy
Effective Date: 3 July 2026
Last Updated: 12 August 2026
Business Name: Ecomaris Limited
Website: www.ecomaris.co.uk
This Privacy Policy explains how Ecomaris Limited (“we”, “us”, “our”) collects, uses, stores and protects your personal information when you visit our website, purchase our digital products, book coaching services, subscribe to our communications or otherwise interact with us.
We are committed to protecting your privacy and processing your personal data lawfully, fairly and transparently in accordance with:
- the UK General Data Protection Regulation (UK GDPR);
- the Data Protection Act 2018;
- the Privacy and Electronic Communications Regulations 2003 (PECR); and
- other applicable UK data protection legislation.
By using our website you acknowledge that you have read this Privacy Policy.
1. Who We Are
Data Controller: Laverne Bennett
Ecomaris Limited
Registered Address: College House, 2nd Floor, 17 King Edwards Road, Ruislip, London, HA4 7AE
Email: hello@ecomaris.co.uk
Website: www.ecomaris.co.uk
If you have any questions about this Privacy Policy or your personal data, please contact us using the details above.
2. What Personal Data We Collect
Depending upon how you use our website, we may collect the following information.
Identity Information
- name
- title
- business name
- job title
Contact Information
- email address
- telephone number
- postal address
- billing address
Account Information
Where applicable:
- username
- password (encrypted)
- account preferences
Transaction Information
- purchases
- invoices
- order history
- payment status
Please note that payment card details are processed securely by our payment provider. We do not store full payment card information.
Coaching Information
Where you book coaching sessions we may collect:
- booking information
- meeting notes
- agreed actions
- correspondence relating to your coaching engagement
We ask clients not to disclose confidential third-party information unless authorised to do so.
Communications
This includes:
- emails
- contact form submissions
- enquiries
- customer support requests
- feedback
- testimonials
- survey responses
Technical Information
Including:
- IP address
- browser type
- operating system
- device identifiers
- referring websites
- session information
- crash reports
Usage Information
Including:
- pages visited
- downloads
- time spent on pages
- click activity
- navigation behaviour
Marketing Information
Including:
- newsletter subscriptions
- communication preferences
- responses to marketing campaigns
- social media engagement
3. Special Category Data
Our services are not intended to collect special category personal data.
Please do not provide information concerning:
- health
- ethnicity
- religion
- political opinions
- trade union membership
- genetic data
- biometric data
- sexual orientation
unless it is genuinely necessary and you have our prior agreement.
4. Children's Privacy
Our website and services are intended for adults.
We do not knowingly collect personal information from individuals under 18 years of age.
If we become aware that personal information relating to a child has been collected unintentionally, we will delete it promptly.
5. How We Collect Information
We collect information when you:
- visit our website;
- purchase digital products;
- book coaching sessions;
- subscribe to newsletters;
- download resources;
- contact us;
- complete forms;
- participate in surveys;
- interact with us on social media;
- use cookies;
- communicate by email or telephone.
We may also receive information from trusted third-party service providers involved in delivering our services.
6. Lawful Bases for Processing
Under the UK GDPR we rely on one or more of the following lawful bases.
Performance of a Contract
Where processing is necessary to:
- fulfil your order;
- deliver coaching;
- provide digital downloads;
- respond to service enquiries.
Legitimate Interests
Where processing is necessary for:
- improving our services;
- fraud prevention;
- website security;
- customer support;
- business administration;
- maintaining business records.
We ensure that our legitimate interests do not override your rights and freedoms.
Legal Obligations
We may process information to comply with legal obligations including:
- tax law;
- accounting requirements;
- court orders;
- regulatory obligations.
Consent
Where required, we rely on your consent for:
- email marketing;
- optional cookies;
- certain promotional activities.
You may withdraw consent at any time.
7. How We Use Your Information
We use personal information to:
- process orders;
- provide downloadable products;
- arrange coaching appointments;
- communicate regarding bookings;
- respond to enquiries;
- issue invoices;
- provide customer support;
- improve our website;
- personalise user experience;
- detect fraud;
- maintain website security;
- comply with legal obligations;
- maintain business records;
- send marketing communications where permitted.
8. Marketing Communications
If you opt in, we may send:
- newsletters;
- product updates;
- service announcements;
- promotional offers;
- educational content.
You may unsubscribe at any time by:
- clicking the unsubscribe link; or
- contacting us directly.
Service-related emails concerning purchases or bookings will still be sent where necessary.
9. Social Media
We maintain social media profiles to engage with customers and prospective clients.
If you interact with us through social media:
- the relevant platform’s privacy policy will also apply;
- information you make public may be visible to others;
- we may respond publicly where appropriate.
We encourage users not to post confidential or sensitive personal information via social media.
10. Cookies and Similar Technologies
We use cookies and similar technologies to:
- operate the website;
- improve functionality;
- remember preferences;
- analyse website performance;
- measure marketing effectiveness.
Further information is contained within our Cookie Policy.
11. Sharing Your Information
We may share personal information with trusted third parties including:
- payment processors;
- website hosting providers;
- email marketing providers;
- booking software providers;
- cloud storage providers;
- IT support providers;
- accountants;
- legal advisers;
- insurers.
These providers are only permitted to process personal information on our instructions or where legally entitled to do so.
We do not sell personal data.
12. International Transfers
Some service providers may process information outside the United Kingdom.
Where this occurs we ensure appropriate safeguards are in place, such as:
- UK International Data Transfer Agreements;
- adequacy regulations;
- standard contractual clauses;
- equivalent lawful transfer mechanisms.
13. Data Security
We take reasonable technical and organisational measures to protect personal information including:
- encrypted connections (HTTPS);
- password protection;
- restricted access;
- secure hosting;
- software updates;
- multi-factor authentication where appropriate;
- staff confidentiality obligations.
No online system can be guaranteed to be completely secure.
14. Data Retention
We retain personal information only for as long as necessary.
Typical retention periods include:
Customer enquiries – up to 24 months
Purchase records – 6 years plus the current financial year
Accounting records – 6 years (or longer where required by law)
Coaching records – normally up to 6 years after completion
Marketing records – until consent is withdrawn or the records are no longer required
Website analytics – typically up to 26 months
Retention periods may be extended where necessary to establish, exercise or defend legal claims.
15. Automated Decision Making
We do not make decisions producing legal or similarly significant effects solely through automated processing.
16. Your Rights
Subject to applicable law, you may have the right to:
- access your personal information;
- request correction of inaccurate information;
- request erasure;
- restrict processing;
- object to processing;
- request data portability;
- withdraw consent where consent is relied upon;
- complain to the Information Commissioner’s Office (ICO).
Requests may require proof of identity.
17. Exercising Your Rights
Requests should be sent to:
We normally respond within one month.
Where requests are particularly complex, this period may be extended in accordance with applicable law.
18. Information Commissioner's Office
If you are dissatisfied with how we process your information, you may complain to the Information Commissioner’s Office.
We would appreciate the opportunity to address your concerns before you contact the ICO.
19. Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices of those websites.
Users should review the privacy policies of any external sites they visit.
20. Data Breaches
Should a personal data breach occur, we will take appropriate steps to investigate, mitigate and report the breach where required by law.
21. Business Transfers
If our business is sold, merged or reorganised, personal information may be transferred to the new owner, subject to applicable data protection laws.
22. Changes to This Policy
We may amend this Privacy Policy from time to time.
The latest version will always be published on our website together with the effective date.
Continued use of our website after changes become effective constitutes acceptance of the updated policy.
23. Contact Us
For all privacy enquiries, please contact:
Ecomaris Limited
Email: hello@ecomaris.co.uk
Website: www.ecomaris.co.uk
Registered Address: College House, 2nd Floor, 17 King Edwards Road, Ruislip, London, HA4 7AE
If appointed, our Data Protection Officer (or other privacy contact) can be reached using the contact details above.